return and refund policy:

please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

we accept returns within 30 days of receipt. to be eligible for a return, your item must be in the same condition as you received it, unused, with tags, unworn or unused, with its original packaging, and accompanied by a receipt or proof of purchase.

to start a return, contact us at info@sonautic.io. returns must be sent to the following address:

26 spinning wheel way, wallington, eng, sm6 7ds, united kingdom

please note, certain items cannot be returned, including sale items, gift cards, and specific goods such as perishable items, gift cards, or products intended for personal care. if you have any concerns about your item, please contact us at info@sonautic.io.

exchanges: the fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.

european union 3-day cooling off period: for customers in the european union, you have the right to a 3-day cooling-off period during which you may return items, provided they remain in the original packaging, unused, with the receipt or proof of purchase.

refunds: we will notify you upon receiving and inspecting your returned item and inform you of approval or rejection of your refund. if approved, the refund will automatically be issued to your original payment method within 10 business days. please note it may take additional time for your bank or payment provider to process and post the refund.

for any questions regarding returns, contact us at info@sonautic.io.